Terms and conditions

Welcome to the BOBBINANDBAGEL.CO.UK  terms and conditions, which apply to all items ordered from BOBBINANDBAGEL.CO.UK. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before you place an order with us, we need you to read our returns policy.

We will issue refunds or exchanges on defective items only.

Custom orders can not be refunded, as they are specially made.

As we manufacture all products, we also check every single item that is posted out to our customers for any signs of damage. So, to our knowledge, nothing will be sent out damaged.

Please make sure you measure your pet before placing an order with us, as incorrect sizes cannot be refunded, only exchanged and you are responsible for return postage costs.

If in doubt, we welcome you to contact us to see if you have selected the correct size and/or product for your pet. We are happy to help you.

If a refund or exchange is given, the item must be in the same condition in which it was originally sent. The item must be received by us within two weeks of an agreed return/exchange.

We post everything out as Recorded Delivery which means you need to sign for your parcel at your end. We cannot be held responsible for parcels delivered damaged or lost.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.