At Bobbin & Bagel, the information you provide to us when placing an order is handled in a secure manner and we take the security of your personal information seriously. The following privacy policy describes how and when we collect, use and share your information when you purchase an item from us, contact us or use our services.

Personal Information We Collect

To ensure that your order is fulfilled correctly and the service we provide is accurate, you must provide us with certain key information such as your full name, email address, postal address, payment information and product details in question. If a custom order is requested, additional information may be provided to us to ensure that the product is correct and satisfies requirements.

Why We Need Your Information And How We Use It

We rely on a number of legal bases’ to collect, use and share your information including:

  • As needed to provide our services to you, such as when your information is used to fulfill your order, to settle any disputes or to provide general customer support.

  • When you have provided your affirmative and explicit consent, which you may revoke at any time, such as by signing up for our mailing list or newsletter.

  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

  • As necessary for the purpose of our legitimate interests if those interests are not overridden by your own rights or interests such as:

    • Providing and improving our services. We use your information to provide the services you have requested and in our legitimate interest to improve our services.

Information Sharing and Disclosure

At Bobbin & Bagel, we do not share information with any third party companies.

We will however share information in the following circumstances:

  • We may share information in compliance with laws. This means we may collect, use, retain and share your information if we have good belief that it is necessary to:

    • Respond to legal process or to government requests.

    • Enforce my agreements, terms and policies.

    • Prevent, investigate or address fraud or other illegal activity, security or technical issues.

    • Protect the rights, property and safety of our customers or others.

Data Retention

We retain your personal information for only as long as necessary to provide you with our services and to ensure that we comply with any legal obligations, dispute resolution and enforcement of agreements.

By default, we keep a record of your data for 2 years.

Transfer Of Personal Data Information Outside The EU

Bobbin & Bagel do not currently use any third party services and have no need to transfer any of your personal information to a different area / jurisdiction.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. The rights are as follows:

  • Access - You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

  • Change, restrict, delete - You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request.

  • Object - You can object to:

    • Our processing of some of your information based on our legitimate interests


  • Receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain - If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, we, Bobbing & Bagel, are the data controller of your personal information. If you have any questions or concerns, feel free to contact us at